Patient InformationYour First VisitWelcome to Highlands! We are so pleased that you have chosen us to partner with
you in your care. When you call to schedule your appointment, we will gather necessary
information over the phone. Please plan to arrive 15 minutes before your first
appointment. When you arrive, we will ask you to double check the information
we took over the phone, and we will make a copy of your medical insurance card.
A nurse will complete your medical history after you have been checked in, but
please bring any relevant medical information, including all names and dosages
of prescriptions and over-the-counter medications that you are currently taking.
For directions to our office, please visit our Contact page.
Canceling or Rescheduling AppointmentsIf you are unable to keep your scheduled appointment, please call us as soon
as possible to cancel or reschedule. There is a fee for missed appointments and
appointments that are cancelled or rescheduled with less than 24 hours notice.
While we make every effort to respect your time, our physicians can be called away from the office for emergency situations. If this happens during your scheduled appointment time, we will notify you as soon as possible to help you reschedule. Insurance InformationWe accept most insurance providers such as BlueCross/Blue Shield, Medicare, Companion,
Cigna, Aetna, Medcost, United Healthcare and private pay. Please contact your
insurance provider to verify that Highlands is an in-network provider in order
to receive maximum benefits from your plan.
Refilling a PrescriptionTo request a prescription refill, please call us at (864) 675-1190. A nurse will
return your call after consulting with your physician.
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