Highlands Center for Women

Patient Information

Welcome to Highlands! We are so pleased that you have chosen us to partner with you in your care. When you call to schedule your appointment, we will gather necessary information over the phone. Please print and sign our Financial Policy and bring it with you to your first appointment.

 

Please plan to arrive 15 minutes before your first appointment. When you arrive, we will ask you to double check the information we took over the phone, and we will make a copy of your medical insurance card. A nurse will complete your medical history after you have been checked in, but please bring any relevant medical information, including all names and dosages of prescriptions and over-the-counter medications that you are currently taking. Please bring your insurance cards and driver's license with you to every appointment. Should any information change between visits, let us know so we can update your records.

 

Our physicians see patients Monday through Thursday between the hours of 8 a.m. to 5 p.m., and on Fridays from 8 a.m. to 1 p.m. We are located at 135 Commonwealth Drive, Suite 300 in Greenville. View Map and get Driving Directions

Our office has two phone lines to help meet all of our patients' needs:

 

Appointments - 864-234-0700
Please call this number for to make gynecology, obstetrics or ultrasound appointments.

 

General Line - 864-675-1190
Please call this number to ask a medical question, an insurance or billing question, or request a prescription refill.

 

If you have a medical problem or question, it is best to call during our regular office hours of 8:00 a.m. - 5:00 p.m. Monday through Thursday and on Fridays before 1:00 p.m. since our staff will have your chart to better serve you. If you leave a message during office hours, a nurse will return your call as soon as possible.

 

After Hours Answering Service
Our answering service is available when the office is closed. Please note that the operators are highly trained, but they can only take messages or contact the on-call physician for you. They cannot refill prescriptions or see your chart. If you call after hours and just want to leave a message, you can leave the message on our voice mail. We will respond to your message as soon as possible the next business day.

 

If your concern is urgent and you feel you must speak with the on-call physician, the answering service will page the on-call physician. The answering service will call you back after 30 minutes to confirm whether or not the physician has contacted you. If the physician has not contacted you, the answering service will again page the on-call physician. On rare occasions, the on-call physician may be delivering a baby or resolving another patient’s concern and has been physically unable to contact you as quickly as they normally would.

 

Our office is closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. In case of inclement weather, please check WYFF Channel 4 for closing information.

 

If you are unable to keep your scheduled appointment, please call us as soon as possible to cancel or reschedule. There is a $50 fee for missed appointments and appointments that are cancelled or rescheduled with less than 24 hours notice.

While we make every effort to respect your time, our physicians can be called away from the office for emergency situations. If this happens during your scheduled appointment time, we will notify you as soon as possible to help you reschedule.

 

As a courtesy, we use an automated phone calling system to remind you of your appointment one or two days before. If we get your voice mail or another member of the household, we will leave a message only that we are confirming an appointment and the time. We will not leave detailed appointment information to anyone other than the patient.

 

We ask that you bring your insurance card to every visit. Please note that all co-pays and deductibles are to be paid at the time of the visit. We accept most insurance providers such as BlueCross/Blue Shield, Medicare, Companion, Cigna, Aetna, Medcost, United Healthcare and private pay. Please contact your insurance provider to verify that Highlands is an in-network provider in order to receive maximum benefits from your plan. Since every employer (and their insurance coverage) is unique, we cannot be knowledgeable on what services are covered (or not covered) and what referrals are required. It is your responsibility to find out this information before your visit. Please also find out if your insurance company requires lab work to be sent to a particular lab in order to be covered, and let us know.

 

If we participate with your insurance company, we will file a claim to them for the services that we provide to you. You are responsible for any co-pay and/or deductible at the time of your visit. If we do not participate with your insurance company, we require prepayment or arrangements to be made before our services are provided. As a courtesy to you, we will file a claim with your insurance company so that they may reimburse you for our services.

 

To request a prescription refill, please call us at (864) 675-1190. A nurse will return your call after consulting with your physician. Please note that there is a $15 fee for prescription call ins and pick ups.